Privacy Policy

Who we are

Best Property Bulgaria operates the website bestpropertybg.com. We help buyers, tenants and owners find, rent, sell and manage property in Bulgaria. For every question about your data you can reach us via the contact page.

What data we collect

• Contact details you send us: name, e-mail address, phone number and your message, for example when you ask about a property, request a viewing, list a property or use the contact form.
• The property, page and language your request relates to, so we can answer the right question.
• Account details if you log in: your e-mail address and saved favourites.
• Usage statistics via Google Analytics: pages visited, approximate location, device and browser type and how you reached our site.

Why we use your data

• To answer your enquiry, arrange viewings and provide the services you ask for.
• To save your preferences, such as language and favourite properties.
• To understand how the site is used and improve it.
• To meet legal obligations, for example record keeping.

Legal basis

We process your data on the basis of your request or a contract with you (answering enquiries and providing services), our legitimate interest in running and improving the website, your consent where required, and legal obligations under EU and Bulgarian law (GDPR).

Cookies and local storage

We store your language choice and favourites in your browser. Google Analytics uses cookies to measure visits. You can delete cookies and local storage at any time in your browser settings.

Who receives your data

Your data is stored with our hosting and database provider within secure cloud infrastructure, and usage statistics are processed by Google. When you ask us to, we may share your details with a seller, landlord, developer or notary involved in your transaction. We do not sell your data.

How long we keep it

We keep enquiries as long as needed to handle your request and any follow-up, and no longer than required by law. Analytics data is kept according to Google Analytics retention settings.

Your rights

You have the right to access, correct or delete your data, to restrict or object to processing, to data portability and to withdraw consent at any time. You may also lodge a complaint with the Bulgarian Commission for Personal Data Protection (CPDP).

Security

We use encrypted connections, access controls and restricted administrator access to protect your data.

Contact

Questions about this policy or your data? Please get in touch via our contact page.